Dealing with Difficult People
Why are some customers and colleagues more difficult to work with? Understand the sources of conflicts, identify ways of dealing with anger and discover tips and techniques for dealing with difficult behaviour.
For more details on timing etc, please download our course content
Price: £80.00 per person
TSE In-house Rate: £795.00 (max 16 delegates)
| Date | Venue |
| Tues 7 October 08 | New Forest, Hampshire |
| Wed 28 January 09 | Haslemere, Surrey |
| Mon 2 February 09 | Brighton, East Sussex |
To book a place on Dealing with Difficult People please complete the Course application form and return to the training team.