Welcome Line

Designed specially to make sure that all telephone contact with customers is first class, Welcome Line will help improve communication skills as well as help you handle difficult calls and show you how to up-sell and on-sell.

For more details on course content, timing etc, please download our course content

_{(maximum delegate numbers 16)}

**Open Course Dates and Venues**
Date	Venue
Weds 17th March 2010	Chichester, Sussex
Tues 18th May 2010	London Gatwick, Sussex

.	To 31Mar10 Open rates	To 31Mar10 In-house (up to 12 people)	To 31Mar10 In-house (13-16 people)	From 01Apr10 Open rates	From 01Apr10 In-house (max 16 people)
Standard price	£85pp	£820	£880	£95pp	£900
TSE members price *	£43pp *	£410 *	£440 *	£48pp *	£450 *
Non-members price *	£59pp *	£574 *	£616 *	£67pp *	£635 *

Standard price - full commercial cost
TSE members price * - a current full Tourism South East member
Non-members price * - a business in the tourism, leisure & hospitality industry

* Conditions and eligibility criteria apply to any subsidised rates - check for details

Please register your interest if you wish to attend this course to Stephanie Pook spook@tourismse.com

For more detailed information on course content, ways to participate and how to become a trainer, please see the Welcome to Excellence website.

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