Welcome to Excellence Training Courses
Join the drive for world class customer service – and see the impact on your bottom line.
Welcome to Excellence courses deliver practical new skills and the latest thinking in customer service excellence. It is the UK’s more popular customer service training, undertaken by more than 310,000 people.
Hundreds of organisations with frontline, customer-facing staff have invested in this practical training, including hotels, councils, visitor attractions, shopping centres, B&Bs, bus companies and many more.
Nine, highly practical, one-day courses, range from core skills to handling specialist and difficult situations, and management techniques. Training is offered through flexible delivery - either via a scheduled course programme or in-house to meet business needs.
* Welcome Host Gold is accredited by City and Guilds! *
We can also offer the chance to gain a nationally-recognised customer service qualification. People taking the Welcome Host Gold course can also sit an examination, for a Level Two City and Guilds Award.
The outline for each course is shown below:
(For full course content and dates please click on each course title)
Set your sights high through the acquisition of world-class customer service standards that equip staff to add value by increasing sales and customer satisfaction.
Remains the most popular customer care course in the service sector. It's ideal for frontline and support staff by helping them acquire good customer service skills and improve their knowledge of local facilities and services. It emphasises the impact of communication not only on external guests but also on colleagues as internal customers.
Builds on the framework provided by Welcome Host and is an ideal next step (although it is not a pre-requisit to have taken Welcome Host).
Provides an insight into how to meet the expectations of people with disabilities or specific needs.
How to provide an exceptional customer service experience to visitors from overseas as well as build effective relationships with colleagues from other countries. It's never too early to start preparing for the 2012 Games!
Designed specially to make sure that all telephone and email contact with customers is top-class and increases sales. A fun and participative session.
For managers and proprietors this shows you how to develop and implement an effective customer service strategy.
Designed for small to medium sized businesses who want to use the world-wide-web to maximise their e-business potential. No previous knowledge is necessary as the basics are covered. As well as analysing good and bad elements of existing websites, businesses can also have a critique of their own website.
Aimed at first time managers and supervisors to inspire them to become great team leaders.
For more detailed information on course content, ways to participate and how to become a trainer, please visit the Welcome to Excellence website.
The latest Training Course List with training dates in the South East is now available.