Welcome to Excellence Training Courses
Welcome to Excellence is the most successful customer service training initiative in the UK. Over 300,000 people have already taken part since the first training course in 1993.
There are currently eight one-day training courses which provide front-line staff and managers with the skills needed to deliver great customer service as well as innovative short courses on specific themes. The training courses are frequently updated to reflect changing conditions and legislation and are delivered by highly specialist trainers.
***New update*** Welcome Host is now accredited by City and Guilds!
The outline for each course is shown below:
(For full course content and dates please click on eash course title)
Remains the most popular customer care course in the service sector. It's ideal for frontline and support staff by helping them acquire good customer service skills and improve their knowledge of local facilities and services. It emphasises the impact of communication not only on external guests but also on colleagues as internal customers.
Builds on the framework provided by Welcome Host and is an ideal next step (although it is not a pre-requisit to have taken Welcome Host).
Provides an insight into how to meet the expectations of people with disabilities or specific needs.
How to provide an exceptional customer service experience to visitors from overseas as well as build effective relationships with colleagues from other countries. It's never too early to start preparing for the 2012 Games!
Designed specially to make sure that all telephone and email contact with customers is top-class and increases sales. A fun and participative session.
For managers and proprietors this shows you how to develop and implement an effective customer service strategy.
National Awarding Body Certification is available.
Designed for small to medium sized businesses who want to use the world-wide-web to maximise their e-business potential. No previous knowledge is necessary as the basics are covered. As well as analysing good and bad elements of existing websites, businesses can also have a critique of their own website.
For more detailed information on course content, ways to participate and how to become a trainer, please visit the Welcome to Excellence website.
The latest Training Course List for the South East is now available.